Privacy Notice and Cookie Policy

Last updated: 4 December 2024

Introduction

This Privacy Notice and Cookie Policy explains how RADCaT Ltd (“we”, “us”, or “our”) collects, uses, and protects any personal data that you provide when using our website; www.radcat.co.uk. RADCaT Ltd is committed to safeguarding your privacy and ensuring your personal data is handled securely and transparently in accordance with UK data protection laws.

If we request information by which you can be identified while using this website, we will use it only as outlined in this policy.

Who We Are

RADCaT Ltd is the “controller” of the personal data provided via this website. This means we are responsible for determining how your data is collected, used, and protected.

If you have questions about this policy, or about how we process your personal data, please contact us via the details in the “Contact Us” section below.

Your Rights

Under UK data protection law, you have the following rights:

  1. Right to Be Informed: Clear information about how we use your personal data, as outlined in this policy.
  2. Right of Access: The right to request details of the personal data we hold about you.
  3. Right to Rectification: Request corrections to inaccurate or incomplete data we hold about you.
  4. Right to Erasure (“Right to Be Forgotten”): Request the deletion of your personal data where there is no lawful basis for us to retain it.
  5. Right to Restrict Processing: Block or suppress certain uses of your personal data.
  6. Right to Data Portability: Obtain and reuse your personal data across different services.
  7. Right to Object: Object to processing of your personal data for legitimate business interests or direct marketing.
  8. Right to Withdraw Consent: Where we rely on your consent, you can withdraw it at any time.
  9. Right to Lodge a Complaint: If you are unhappy with our handling of your personal data, you may contact the Information Commissioner’s Office (ICO).

To exercise your rights, please contact us using the details below.

Personal Data We Collect

We may collect and process the following personal data:

  • Contact Details: Name, email address, and telephone number to respond to your enquiries or provide agreed products/services.
  • Correspondence: Details from communications via email, phone, or website forms.
  • Transaction Data: Records of purchases or services made through our website.

How We Use Your Personal Data

We use your personal data for the following purposes:

  1. Providing Services: To fulfil any requests or agreements, such as processing transactions or responding to enquiries.
  2. Communication: To send updates about changes to our services, terms, or policies.
  3. Direct Marketing: With your consent, we will inform you about promotions or services we offer. You may opt-out at any time.
  4. Website Analytics: To monitor and improve our website’s functionality and user experience.
  5. Customer Support: To assist with queries, complaints, or service-related issues.
  6. Legal Compliance: To meet obligations under UK law, such as fraud prevention.

Cookies

What Are Cookies?

Cookies are small files stored on your device to improve your browsing experience. They allow websites to remember your preferences or gather insights into how visitors use the site.

Types of Cookies We Use:

  1. Essential Cookies: Necessary for the website’s core functionality (e.g., enabling secure logins).
  2. Analytics Cookies: Help us analyse website performance and user interactions.
  3. Preference Cookies: Save your preferences for a personalised experience.
  4. Social Media Cookies: Allow sharing of content on platforms like Facebook or X (Twitter).

Managing Cookies:

You can block cookies by adjusting your browser settings. However, disabling cookies may affect website functionality. Visit All About Cookies for more information on managing cookies.

Third-Party Cookies

Some cookies are provided by third-party services, such as analytics or social media platforms. We have no control over these cookies, but you can manage their use via the Your Online Choices platform.

Data Sharing

We may share your personal data with:

  • Service Providers: Third parties who process data on our behalf (e.g., payment processors, IT providers).
  • Legal Obligations: Authorities where required by law.

If your data is transferred outside the UK or EEA, we will ensure it is protected under appropriate safeguards, such as Standard Contractual Clauses (SCCs).

Data Retention

We will retain your personal data only as long as necessary for the purposes for which it was collected, or to comply with legal, tax, or regulatory requirements. Once no longer needed, your data will be securely deleted.

How to Contact Us

If you have questions or wish to exercise your data rights, please contact our Data Protection Officer:

  • Phone: 01942 590785
  • Email: Via the “Contact Us” form on our website.

Complaints

If you are dissatisfied with our handling of your personal data, you can contact the Information Commissioner’s Office (ICO):

  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Phone: 0303 123 1113
  • Website: ICO Complaints

Links to Third-Party Websites

Our website may contain links to external sites. This policy does not apply to those websites, and we are not responsible for their privacy practices. We recommend reading their privacy notices.

Policy Updates

We may update this policy from time to time. Please check this page periodically for changes.

This Privacy Notice and Cookie Policy reflects our commitment to protecting your privacy in compliance with UK data protection laws, including the UK GDPR and Data Protection Act 2018.