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Dangerous Goods

24/7 Emergency Support Dangerous Goods Incident Response

Round-the-clock emergency telephone support for dangerous goods incidents. Immediate expert advice on containment, regulatory reporting, emergency services liaison, clean-up coordination and post-incident documentation — available 24 hours a day, 365 days a year.

Discuss DGSA Appointment 0333 3233 785
24/7Always available
365Days a year
InstantExpert advice on call
PostIncident documentation
Emergency Response

When a DG Incident Happens, Call RADCaT

A workplace risk assessment is a systematic examination of your work activities, premises and processes to identify what could cause harm to people — and whether you're doing enough to prevent it. Under the Management of Health and Safety at Work Regulations 1999 (MHSWR), every employer must carry out a suitable and sufficient assessment of the risks to the health and safety of their employees and anyone else who may be affected by their work activities.

If you have five or more employees, the significant findings of your risk assessment must be recorded in writing. But regardless of your size, risk assessment is the foundation of every health and safety management system — without it, you're managing safety blind.

RADCaT's qualified health and safety consultants carry out thorough, practical workplace risk assessments for businesses of every size and sector across the UK. We don't produce generic templates — we visit your premises, walk your processes, talk to your team and produce site-specific, task-specific assessments that genuinely reflect your operations and give you a clear, prioritised action plan for improvement.

Whether you need a general workplace risk assessment for your office, a task-specific assessment for high-risk activities in a factory, a site-wide review for a multi-building campus, or a pre-project risk assessment for a construction site — RADCaT delivers expert, HSE-compliant assessments tailored to your industry and your operations.

The first hour after a dangerous goods incident is critical. Correct containment decisions prevent escalation. Correct reporting avoids enforcement action. Correct clean-up prevents environmental prosecution. RADCaT's 24/7 line gives you expert guidance when seconds count.

Emergency Support from RADCaT
Types of Risk Assessment

Emergency Support Services

Immediate response through to post-incident closure.

24/7 Emergency Line

Dedicated emergency telephone number for dangerous goods incidents. Direct access to a qualified DG consultant at any hour. Answered immediately, not via a call centre.

Spill & Leak Response

Immediate guidance on containment, absorption, neutralisation, drainage protection, PPE requirements and whether evacuation is necessary based on the specific substance involved.

Regulatory Reporting

Guidance on mandatory reporting to police (ADR), fire service, Environment Agency (environmental releases), HSE (RIDDOR) and MCA (maritime incidents). We advise on who to notify, when and what to report.

Emergency Services Liaison

Advice on information to provide to fire service, paramedics and police — substance identification, hazard data, recommended response actions and Chemdata/ERICards reference.

Clean-Up Coordination

Guidance on specialist clean-up requirements — approved contractors, waste classification, disposal routes, site decontamination and evidence preservation.

Post-Incident Documentation

Incident report preparation, root cause analysis, corrective action recommendations and DGSA annual report inclusion. Complete documentation for enforcement authorities and insurance.

Every Industry

Risk Assessments for Your Sector

Every industry has different hazards. We tailor every assessment to your specific sector and operations.

Factories & Warehousing

Machinery, forklift, racking, noise

Transport & Logistics

Depot safety, loading bays, vehicles

Construction

CDM, excavations, heights, demolition

Schools & Education

Classrooms, labs, playgrounds, trips

Care & Healthcare

Patient handling, clinical, infection

Chemical

Process safety, COSHH, DSEAR

Hospitality

Kitchens, fire, slips, public safety

SMEs & Offices

DSE, fire, general workplace

Charities

Events, lone working, volunteers
Our Process

How We Carry Out a Risk Assessment

1

Immediate Response

You call our 24/7 number. Our consultant assesses the situation, identifies the substance and provides immediate safety guidance — containment, evacuation, PPE.

2

Regulatory Reporting

We advise on mandatory reporting obligations and timescales. We can draft reports for police, Environment Agency, HSE and MCA on your behalf.

3

Ongoing Support

Throughout the incident we remain available for follow-up calls as the situation develops. We adjust guidance as new information becomes available.

4

Clean-Up & Recovery

Guidance on specialist clean-up, waste disposal, vehicle recovery, cargo salvage and site decontamination.

5

Post-Incident Review

Full incident report, root cause analysis, corrective actions and lessons learned. Documentation for your DGSA annual report, enforcement authorities and insurer.

Related Services

Complete Your Compliance Puzzle

DGSA Consultancy

Statutory adviser appointment

ADR Training

Road transport compliance

IMDG Compliance

Sea freight dangerous goods

IATA Compliance

Air freight dangerous goods

Classification & Packaging

UN classification & packing

Compliance Audits

DG operational audits

Annual Reports

Statutory DGSA reports

Emergency Support

24/7 DG incident line

Health & Safety

Workplace risk management

DSEAR Assessments

Explosive atmosphere compliance

On-Site Training

Delivered at your premises

Training Courses

Accredited courses
Common Questions

Emergency Support FAQ

Is 24/7 support included in the DGSA retainer?

Yes. Emergency telephone support is included as standard in all RADCaT DGSA retainer packages at no additional cost. Your team receives a dedicated emergency number from day one of the appointment.

What number do our drivers call?

You receive a dedicated emergency telephone number that goes direct to a qualified RADCaT DG consultant. This number should be programmed into drivers' phones and displayed in vehicle cabs alongside the transport emergency card (tremcard).

What incidents does it cover?

Any incident involving dangerous goods — vehicle accidents, spills, leaks, package damage, fire, environmental release, container contamination, theft of DG, mislabelled cargo, customer complaints about DG and any other situation where hazardous materials are involved.

How quickly do you respond?

The emergency line is answered immediately by a qualified consultant — not a call centre, not a voicemail. You get expert advice from the first moment of the call.

Do you attend the scene?

Our service is primarily telephone-based, providing immediate expert guidance. For major incidents requiring on-site support, we can arrange attendance. For most incidents, telephone guidance is sufficient and faster than waiting for someone to travel to the scene.

What regulatory reporting is needed?

Depends on the incident. ADR incidents may require police notification. Environmental releases require Environment Agency notification. Injuries require RIDDOR reporting to HSE. Maritime incidents require MCA notification. We advise on exactly which reports are needed and help you prepare them.

What about post-incident documentation?

We prepare a full incident report including timeline, substance details, actions taken, regulatory reports filed, root cause analysis and corrective actions. This forms part of your DGSA annual report and provides evidence for insurers and enforcement authorities.

Need 24/7 DG Emergency Support?

Emergency support is included in our DGSA retainer. Contact us to discuss appointment.

Discuss DGSA Appointment 0333 3233 785