Care & Healthcare CQC, Safety & Compliance

CQC inspectors assess the "safe" domain against multiple KLOEs. You need current workplace risk assessments, a fire risk assessment (reviewed annually), individual manual handling assessments for residents requiring assistance, COSHH assessments for cleaning chemicals and clinical waste, legionella risk assessment, infection control policies, medication management procedures, equipment maintenance records and documented evidence that all staff have received appropriate training. RADCaT audits against CQC expectations and closes every gap.

We understand that care homes operate 24/7 and can't take all staff off the floor simultaneously. We deliver the same training session multiple times across the day — morning, afternoon and evening — to cover day staff, twilight staff and waking night staff. Sessions are typically 1–2 hours to minimise impact on staffing ratios. We can also deliver over multiple days to ensure 100% staff coverage. All materials, certification and attendance records provided.

Absolutely. We deliver practical manual handling training using your actual hoists, stand aids, slide sheets, transfer boards and profiling beds — in your care home, with your staff. This is far more effective than classroom-based training because staff learn on the exact equipment they use every day in the environment they work in. We also review your equipment inventory and recommend any upgrades or replacements needed.

Yes. We provide CQC preparation support including a mock inspection-style compliance audit, review of all documentation against current KLOE expectations, identification of areas likely to attract inspector attention, staff interview preparation, evidence portfolio organisation and a prioritised action plan to address any outstanding concerns before inspection day. Many of our retained clients maintain "Good" and "Outstanding" ratings year after year.

Care homes process large volumes of special category data — medical records, care plans, medication records, mental capacity assessments, DoLS applications, safeguarding reports and next-of-kin information. Under UK GDPR, you need appropriate lawful bases for processing, privacy notices for residents and families, data sharing agreements with the NHS, GPs, pharmacies and local authorities, staff training on data handling, breach reporting procedures and a Caldicott Guardian where applicable. RADCaT provides full GDPR compliance and optional external DPO services.

Yes. Domiciliary care providers face additional compliance challenges including lone worker safety, community-based manual handling (in clients' homes with limited space and equipment), vehicle safety, GDPR for mobile data access, and managing a dispersed workforce. We provide health and safety audits, lone worker risk assessments, manual handling training tailored to home care settings, GDPR compliance and HR support for domiciliary care operations.

Costs depend on the size of your home (number of beds), the scope of services required and the current state of your compliance. We offer retained annual packages that include all assessments, documentation, staff training, CQC preparation and ongoing support — typically significantly cheaper than the cost of an in-house compliance manager. Multi-home operators benefit from group discounts. Contact us for a free compliance health check and tailored quote.