Hospitality Fire Safety, HR & Compliance

Under the Regulatory Reform (Fire Safety) Order 2005, the "responsible person" must carry out a fire risk assessment, implement appropriate fire safety measures, develop an emergency plan and provide staff training. For hotels with sleeping accommodation, this includes bedroom fire detection, means of escape from upper floors, emergency lighting in corridors and stairways, fire door maintenance and night-time evacuation procedures. For restaurants, kitchen extraction and suppression systems, cooking area fire blankets and staff fire marshall training are essential. RADCaT carries out venue-specific fire risk assessments and develops practical evacuation plans.

Absolutely. Hotels and restaurants process significant personal data — guest names, contact details, payment information, booking preferences, loyalty programme data, email marketing lists, CCTV footage and staff records. Under UK GDPR, you need privacy notices for guests, marketing consent mechanisms, data retention policies, cookie consent on your website, data processor agreements with booking platforms and staff training on data handling. A data breach involving guest payment data or personal information can trigger ICO investigation and significant fines.

The Employment (Allocation of Tips) Act 2023 requires hospitality employers to pass on all qualifying tips, gratuities and service charges to workers fairly. You must have a written tipping policy, keep records of tip allocation for 3 years, and distribute tips no later than the end of the month following receipt. Agency workers performing the same role must be included. Failure to comply gives workers the right to bring an employment tribunal claim. RADCaT helps you develop compliant tipping policies and tronc scheme documentation.

Yes. We understand that hospitality can't shut down for training. We deliver all courses before service — typically 8am-10am for restaurants, or during quiet periods like Monday mornings. For hotels, we work around housekeeping and reception shift changeovers. Sessions are kept to 1-2 hours for maximum impact with minimum disruption. We can also deliver multiple short sessions across the week to cover all staff including part-timers and weekend workers.

Any venue using commercial cleaning chemicals, kitchen degreasers, oven cleaners, glass wash chemicals, descalers, sanitisers, drain unblockers, or laundry chemicals needs COSHH assessments. We review every substance on your premises, assess exposure risks for your staff (particularly kitchen and housekeeping teams), recommend safer alternatives where possible, ensure proper storage and labelling, and train your team on safe handling procedures and what to do in case of accidental exposure.

Yes. We support hospitality groups and chains with multiple venues — providing consistent compliance standards across all sites, centralised documentation, coordinated audit schedules, group training programmes and a single point of contact for all compliance matters. Multi-site packages offer significant savings and ensure your brand maintains the same safety and compliance standards whether a guest visits your Manchester hotel or your London restaurant.

Costs depend on the type and size of your venue, the number of staff, the scope of services required and whether you operate a single site or multiple locations. We offer one-off project pricing and retained annual packages. Retained packages typically include fire risk assessment, H&S audits, COSHH, staff training, HR support and GDPR compliance — all for a predictable monthly or annual fee. Contact us for a free venue audit and no-obligation quote.