Day-to-Day HR Advice Expert Support When You Need It
Ongoing HR advice by phone and email for the everyday employment questions your business faces. Outsourced HR support that gives you expert guidance on tap — from absence management and flexible working requests to performance issues and contract queries.
Day-to-Day HR Services
Unlimited advice for every HR question.
Telephone Advice
Direct phone line to your dedicated HR consultant. Immediate guidance on any employment matter. Same-day response guaranteed.
Email Advice
Documented email guidance for complex queries, policy interpretation and situations requiring a written trail. Same-day response.
Absence Management
Guidance on managing short-term and long-term absence — return-to-work interviews, trigger point processes, occupational health referrals and capability procedures.
Performance Management
Advice on managing underperformance — informal conversations, performance improvement plans, capability procedures and fair outcomes.
Flexible Working
Guidance on handling flexible working requests under the Employment Relations (Flexible Working) Act 2023 — the day-one right to request, assessment criteria and permitted refusal reasons.
Probation Management
Advice on managing probationary periods — monitoring, feedback, extension and termination decisions. Ensuring fair process even during probation.
Family Rights
Guidance on maternity, paternity, shared parental leave, adoption, parental leave, time off for dependants and keeping-in-touch days.
General Queries
Contract interpretation, annual leave calculations, working time regulations, notice periods, references, restrictive covenants, TUPE implications and anything else.
Risk Assessments for Your Sector
Every industry has different hazards. We tailor every assessment to your specific sector and operations.
Factories & Warehousing
Machinery, forklift, racking, noiseTransport & Logistics
Depot safety, loading bays, vehiclesConstruction
CDM, excavations, heights, demolitionSchools & Education
Classrooms, labs, playgrounds, tripsCare & Healthcare
Patient handling, clinical, infectionChemical
Process safety, COSHH, DSEARHospitality
Kitchens, fire, slips, public safetySMEs & Offices
DSE, fire, general workplaceCharities
Events, lone working, volunteersHow We Carry Out a Risk Assessment
Retainer Setup
We learn your business, your team structure, your existing policies and your most common HR challenges. We become an extension of your management team.
Immediate Access
From day one, your managers can call or email with any HR question. Direct line to your consultant — no call centres, no tickets, no waiting.
Practical Guidance
We give you clear, actionable advice — what to say, what to write, what process to follow, what documentation to create. Not legal theory — practical management guidance.
Documentation Support
When situations need formal documentation — letters, invitation notices, outcome letters — we draft them for you or review your drafts before issue.
Escalation
If a matter escalates to formal disciplinary, grievance, redundancy or tribunal, we seamlessly transition to our specialist services with full knowledge of the background.
Day-to-Day HR FAQ
How does the retained service work?
You pay a fixed monthly retainer based on your employee headcount. In return, you get unlimited telephone and email HR advice during business hours. No per-call charges, no hourly rates — just expert advice whenever you need it.
How quickly do you respond?
Same day, guaranteed. Most telephone queries are answered immediately. Email queries receive a substantive response within working hours. Urgent matters (disciplinary situations, resignations, tribunal claims) are prioritised.
What can I ask about?
Anything employment-related — absence, performance, conduct, flexible working, contracts, pay, leave, disciplinary, grievance, redundancy, TUPE, discrimination, reasonable adjustments, probation, references, restrictive covenants and any other HR question.
Do you know our business specifically?
Yes. Unlike generic HR helplines, we learn your business, your team, your policies and your history. When you call, we already know the context. This means faster, more relevant advice.
What if something escalates to tribunal?
Your day-to-day adviser knows the background and seamlessly transitions to our tribunal preparation service. No handover delays, no re-explaining the situation. Continuity from first advice to final resolution.
Is this suitable for small businesses?
Absolutely. Our retained HR service is specifically designed for SMEs who don't have (or don't need) a full-time in-house HR manager. You get expert HR support at a fraction of the cost of an employee.
How much does a retained HR service cost?
Monthly retainer based on your headcount. Typically a small fraction of an in-house HR salary. Contact us for a tailored quote.
Need Ongoing HR Advice?
Get in touch for a free discussion and we'll tailor a retainer that fits your business.